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Terms and Conditions

We have made an effort to verify information on this website at the time of publishing but some information changes quickly, without notice to us, and without our control. All information should be verified by the user. We do not represent or warrant the accuracy of any third-party information, and we disclaim all liability for any reliance by user on same.

Event Cancellation and Refund Policy

Cancel in writing: To be eligible for a refund, a cancellation request must be received by us in writing at info@lonstarvetacademy.com prior to the deadline (see below).

Cancellation fee: All refunds requested prior to the deadline (see below) are subject to a $50 cancellation processing fee.

Refund deadline: Registration fees are non-refundable beginning on the 60th calendar day prior to the Event and thereafter. All requests for a refund must be received prior to the 60th calendar day prior to the Event in order to be eligible for a refund. Annual memberships are non-refundable beginning on the 60th calendar day prior to the first Event of the year. We apologize for any inconvenience this may pose, but there can be no exceptions to this policy.

No partial refunds: Annual members cannot be refunded for single Events.

No transfers: Registrations are non-transferable.

Refund processing: Refunds will be processed via check only, for the Registration Fee minus the Cancellation Fee. Please allow 60 days to receive your refund amount.

Lone Star Veterinary Academy (LSVA) reserves the right to refuse/cancel registrations. If LSVA refuses or cancels a registration, registrants will be offered a refund and no cancellation fee will apply, except when a registrant breaks the Code of Conduct (see below).

LSVA reserves the right to cancel an Event due to low enrollment, inclement weather, or other circumstances which would make the Event non-viable. If LSVA cancels an Event, registrants will be offered a full refund, and no cancellation fees will apply. Should circumstances arise that result in the postponement of an Event, registrants will have the option to either receive a full refund or transfer their registration to the same Event at the rescheduled date. Requests for refunds must be submitted in writing via email in accordance with the Cancellation Policy procedures within 14 days after the notice of cancellation is published by LSVA.

Deadlines – Updated 9/28/2019

In order to keep our costs reasonable, all deadlines are strictly enforced. This includes, without limitation, the deadlines for Annual Membership Registration, registration cancellations, and requests for refunds from Event cancellations.

We recommend registering for each event as soon as possible, as space is limited, and Events may sell out. Beginning May 15, 2019, LSVA will no longer require prospective attendees to register 35 days in advance. Registration will now remain open as long as seats are available. Registration rates will increase as each Event approaches, according to the schedule below. Early Registrations and Pre-Registrations must be post-marked or submitted online by the following dates to receive each respective rate. Onsite registrations may or may not be allowed, pending availability. Please see our website or contact us at info@lonestarvetacademy.com for more information.

When an Event reaches maximum registration, it will be marked “Sold Out” on its designated Event page. Please see each Event page for pricing information.

The last day to purchase a 2020 Annual Membership at the regular rate is April 26, 2020. Payments must be postmarked or submitted online by this date.

Event Last Day for

Early Registration

Pre-Registration Onsite Registration
October 5-6, 2019 8/31/2019 9/1/2019-10/3/2019 10/4/2019-5/2019
November 16-17, 2019 10/12/2019 10/13/2019-11/14/2019 11/15/2019-16/2019
Annual Membership 2020 Until 12/31/2019 Jan 1, 2020-April 24, 2020 April 25-26, 2020
April 25-26, 2020 Until March 21, 2020 March 22- April 23, 2020 April 24-25, 2020
July 11-12, 2020 Until June 6, 2020 June 7-July 9, 2020 July 10-11, 2020
October 17-18, 2020 Until September 12, 2020 Sept 13- Oct 15, 2020 October 16-17, 2020
December 4-5, 2020 Until October 30, 2020 Oct 30-Dec 2, 2020 Dec 3-4, 2020

 

If an Event is cancelled or rescheduled, requests for refunds must be received in writing, to info@lonestarvetacademy.com within 14 days of the date that LSVA publishes notice of cancellation or rescheduling.

Forms of Payment

Visa, Mastercard, American Express and checks are accepted. Cash is NOT an accepted form of payment for registration.

Returned Checks and Declined Credit Cards

A $35 fee will apply for any returned (NSF) checks or declined credit cards. Approved payment will be required within 5 days, and your placement in the course will not be guaranteed until payment is received.

ID Required

Photo identification is required at check in and check out, in order to receive credit for continuing education hours earned.

Check in/Check Out

The Texas Board of Veterinary Medical Examiners requires that each attendee personally check in AND check out of the conference in order to receive credit for the CE hours attended. Please arrive early to sign-in and receive your registration packet. Then don’t forget to CHECK OUT before you leave! We will provide you with a printed certificate verifying your CE hours. By law, LSVA CANNOT mail your certificate if you forget to pick yours up! It must be obtained in person, before you leave.

Attendance Policy

LSVA provides continuing education to veterinary professionals. Only licensed veterinarians, approved sponsors and exhibitors- those with official, paid and current registration badges – are allowed to attend continuing education sessions, unless otherwise expressly stated in writing by the owner. Sessions are not intended for the general public nor for children. Registered guests with official, paid, and current registration badges are permitted to visit the exhibit hall and to receive included meals and refreshments.

Code of Conduct

LSVA is dedicated to providing a harassment-free conference experience for everyone, regardless of gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, religion (or lack thereof), or technology choices. We do not tolerate harassment of conference participants in any form. Sexual or rude language and imagery is not appropriate for our conference venue. Conference participants are required to follow the code of conduct rules stipulated by LSVA, including all updates, additions and modifications we make to the code of conduct from time to time, and cooperate with Event staff in code of conduct enforcement.

Further, speaker presentations and other conference Events are protected by copyrights, and recording, photography and videography by any unauthorized person is strictly prohibited.

Any attendee found to be violating these rules and any other Event conduct rules instituted by LSVA from time to time may be expelled from the Event without a refund, and/or refused attendance at future Events, at the discretion of LSVA, and potentially subject to other legal recourse.

Proceedings

Proceedings will be provided digitally via USB with your registration packet on the first day of each conference.

Privacy Policy

By submitting this form, you agree to our Terms and Privacy Notice. We request information from you on our registration form. To register for one of our Events or to purchase an annual membership, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your registration or membership orders. If we have trouble processing an order, we’ll use this information to contact you. We will also use this information to contact you with reminders or other notices leading up to the event for which you have registered.

We will contact you via email regarding important Event details when you register for an LSVA conference. We may contact you via email in the future to tell you about future Events, updates pertaining to LSVA, veterinary news, special offers from our sponsors, or changes to this privacy policy. You may opt-out of promotional emails any time by using the opt-out link provided in the email.

Please see our website, lonestarvetacademy.com for full Terms, Conditions and Privacy Policy.

Photography Release

Through your registration and attendance of a continuing education Event organized by LSVA, you understand you may be photographed or recorded during the course of the Event. LSVA reserves the right to use any photograph or video taken at any LSVA event without the express written permission of those included in the photograph or video. LSVA may use photographs or videos for promotional purposes in publications or other media including without limitation brochures, invitations, books, newspapers, magazines, websites, television, etc. Anyone attending a LSVA Event who does not wish to have their image recorded for distribution must send a written notice and an identifying photograph to info@lonestarvetacademy.com (Your photo will be held in confidence by LSVA). Upon receipt of the notice, LSVA will make commercially reasonable efforts to not include the requesting party in any promotional media.

Copyright Policy

Unless otherwise stated, all materials written and published by LSVA in any format or media, including website content, photos, videography, and Event promotional material are copyright protected and may not be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording are the sole and exclusive property of LSVA and its affiliates, and may not be copied, reproduced, altered, modified or redistributed for any purpose whatsoever without the prior express written consent of LSVA. Violations of this policy will be pursued by legal means. Thank you for respecting our copyrights.

Accessibility

All meeting space is accessible via wheelchair. Please contact LSVA at info@lonestarvetacademy.com with any special needs, so that we may make arrangements for you.

Pets

Service animals are welcomed. However, the Embassy Suites by Hilton Brooks Hotel and Spa does not allow pets who are not service animals. Please contact the venue at 210-534-1000 with any questions.

Video Credits

You can view the homepage video on the owner’s Youtube channel at https://www.youtube.com/watch?v=XNC9nC-WOVc.

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